Welcome to the Apartments Operators Podcast where you can learn from experienced operators what it really means to be apartments operators. No fluff, no sugar coating, just the raw unfiltered truth of the ups and down of operating multifamily communities. We gathered a phenomenal group of operators for you that share not only the upside of a multifamily operator but also the downside, the challenges and the surprises this business keeps coming up with.
Episodes
Tuesday Feb 28, 2023
Tuesday Feb 28, 2023
Jonathan New is an active duty Navy personnel and still managed to grow his multifamily portfolio with his partners to over 700 units! Jonathan joins Joseph Gozlan, host of the Apartments Operators podcast to discuss how their team operates multiple multifamily properties across multiple states and dealing with multiple different third-party property managers.
- 00:00 Intro03:22 We use third party management everywhere!
- 04:51 It's just all about networking!
- 05:50 Others might have the right fit, we've got fit AND fill.
- 07:38 Picking a third party property management is like dating.
- 10:02 An operator should know and talk with everybody that they employ
- 10:33 identify the specific KPIs
- 12:51 Lessons learned the hard way - Chiller Systems
- 16:55 Third party property management in today's world are a little bit behind on technology
- 20:04 adapt or die
- 21:40 Exploring Creative financing as a way to make deals work in this market
- 23:15 You have to fight the property taxes assessments every year!
- 23:47 Why Jonathan believes that rents are still going to go up 2023
- 25:28 It's not just an apartment, not just a unit. It's a home
- 28:21 Advice to younger self: Bypass the residential real estate and just go straight into commercial
Friday Feb 03, 2023
Friday Feb 03, 2023
Episode 129: Increasing NOI by negotiations with utilities companies with Kevin Gardner - Apartments Operators Podcast
In this episode of The Apartments Operators Podcast Joseph Gozlan is hosting Kevin Gardner. Kevin is providing a service many apartment operators haven't heard about: negotiating access agreements with utility providers like internet and cable! Watch through to see how Kevin's method can help increase your income through one-time payments and ongoing revenue share!
00:00
02:02 opportunity to bring in an increased revenue
04:05 Dallas has granted a non-exclusive agreement
05:07 negotiate with them and get compensation for you
06:02 There are two types of compensation
08:54 Exclusive marketing arrangement.
10:57 A bulk agreement
17:53 It has to be a deregulated market
20:45 Dangerous contracts
21:16 it comes down to new customers.
23:00 when do I engage you? And I would say it's never too early!
23:51 our goals and yours are a hundred percent aligned.
24:48 We educate people on their exact portfolio
Thursday Jan 26, 2023
Thursday Jan 26, 2023
Shane Carter joins Joseph Gozlan on the Apartments Operators Podcast to share his over 25 years journey from buying small 4plex and 6plex properties to buying large institutional grade multifamily. Shane shares the challenges along the journey and his plans to create his own property management company in the near future.
Episode 128: Stepping Up to Institutional Grade Multifamily with Shane Carter - Apartments Operators Podcast
- 00:00
- 06:12 there's no right way to make a third party property management
- 25:10 your biggest bang for the buck in terms of reducing expenses 25:56 it's less about trimming and more about redundancy
- 30:52 The right type of debt in this environment coupled with the right type of asset
- 31:25 2023 is gonna show us some opportunities
- 34:24 I didn't think big enough, fast enough
- 35:27 finding the right partners and the right people to align yourselves with
- 36:00 it has to be a personality fit.
Tuesday Jan 10, 2023
Tuesday Jan 10, 2023
Joseph Gozlan hosts Steven Nguyen on the Apartments Operators Podcast Episode 127 to discuss how Steven grew his portfolio to over 90 units on his own with no partners and while still having a busy W2 job! Steven shares his insights and honestly admits some of the regrets he has from the journey.
Episode 127: Zero to over 90 units while still working a W2 with Steven Nguyen
- 01:42 House Hacking: I lived in the master bedroom and I had to rent out the other
- 04:21 There is good debt, bad debt, and really bad debt.
- 05:04 There's a famous video of Warren Buffett
- 06:53 the value of apartments is based on the net operating income
- 10:08 Oklahoma City? It's not a sexy market.
- 11:02 choose a market first and then try to scramble to find a property manager.
- 11:49 when you interview 20 property managers, it does one or two things.
- 17:11 my job is to remove those barriers as fast as possible
- 17:47 don't worry about committing for too long
- 22:18 simplicity scales, fancy fails.
- 24:31 shiny object syndrome
- 26:15 there's always somebody that represents you
- 30:42 It was always by the unit.
- 31:32 That's why I said it's better to be great at one asset class versus be okay at two or three.
- 32:29 make sure that your property managers give you at least three bids for every project
- 36:44 get started in real estate earlier
- 37:36 focus on the process, not the outcome
- 38:40 writing large checks every month has a psychological burden
- 39:16 happy medium in the middle where that's a sweet spot
Wednesday Jan 04, 2023
Wednesday Jan 04, 2023
Derek Vickers joins Joseph Gozlan on The Apartments Operators Podcast to discuss the operations of mobile parks, ways to force appreciation in mobile home parks and how similar the challenges mobile home parks operators face to the ones multifamily operators face.
Episode 126: Deep Dive into Mobile Home Parks Management with Derek Vickers
00:00 - pay more to do the job right
20:11 Good talent is worth paying more for!
22:56 Advantages of concentration! The economy of scale of managing multiple properties in the same area.
25:34 It's great to grow fast, but it does not come without some growing pains and headaches.
26:41 Don't go Cheap!
27:25 Do things right the first time, hire the right people, and then, pay attention to your operations.
28:32 Be conscious of who you're hiring!
39:18 The New Normal is not normal!
Facebook: Derek Vickers
Friday Dec 16, 2022
Friday Dec 16, 2022
On this episode of the Apartments Operators Podcast, we are joined by Stewart Beal to discuss how he plans to shift his strategies for the new real estate market of 2023, How he built a portfolio of over 3,000 multifamily units, and how he created the infrastructure and the team to support this large operation!
Episode 125: Shifting Strategies for the New Real Estate Market with Stewart Beal
- Thoughts about the current market, inflation, and rising interest rates
- Why sitting on the sideline and waiting in down markets is not always the best choice!
- Invest as much money as quickly as possible in real estate
- How to create loyalty with your employees
- Everyone who can hold a job, has a job! The struggles of hiring and retaining good talent in today's market
- Why in-house staff saves you more money EVERY.SINGLE.DAY!!!
- The benefits of having a robust team
Thursday Dec 08, 2022
Thursday Dec 08, 2022
Paul Moore returns to the Apartments Operators Podcast to discuss how he and his fund expanded their portfolio from multifamily to it's close cousins the mobile home parks and the self storage facilities. We discuss the similarities to multifamily operations and the differences and hear Paul's thoughts about the future of these asset classes. If you're considering investing in multifamily properties, mobile home parks or self storage facilities, then you'll want to check out this episode!
Episode 124: Mobile Homes Park and Storage Management with Returning Guest Paul Moore
- Starting and failing is a normal course of doing business
- Mobile home parks are the new multi-family.
- Mobile Home parks vs Multi-Family Management
- Why Mobile Home parks can be compared to Multi-Family communities
- The constant decreasing supply and increasing demand of Mobile Home parks
- Why Mobile home parks management is a low effort business
- Mobile Home management can get your investments back in 100% in just a year!
- Pros and Cons of investing in Mobile Homes parks.
- How to make money with self-storage.
- Why do the best investors say No more often than they say Yes.
Friday Dec 02, 2022
Friday Dec 02, 2022
In this episode of The Apartments Operators Podcast, we're taking a deep dive into multi-family insurance. Calvin Roberts joins us to discuss the ins and outs of this important topic, from the basics of what it is to the biggest challenges that multifamily investors face when it comes to property damage and liability. We discussed what multi-family insurance is, the different types of coverage it offers, and how to find the right policy for your needs.
Episode 123: Deep Dive into Multi-Family Insurance with Calvin Roberts
- 00:00 Discussion about how the insurance market is reacting to inflation!
- 01:36 How inflation increases the cost of claims for the insurance companies
- 01:55 How insurance plays a big role for the operators!
- 05:55 Learn the proactive approach to keeping the total cost of risk down
- 06:39 Tenant liability master program
- 14:07 Insurance is important, but getting the right insurance is a necessity.
- 17:50 The importance of getting reliable insurance!
- 19:30 Know what to look for in your insurance policy!
- 26:53 Why it's important to incorporate insurance policy into your leases
Wednesday May 26, 2021
Wednesday May 26, 2021
Episode 122: I Prefer Smaller Multifamily Assets
- Focusing on small properties can make you more money?
- Why 3rd party management works for small properties.
- Never trust your business to people just because they are friends of yours.
- Finding property management who owns the same property class as yours can be a game changer.
- Look for a property management company with the same goals as you.
- Identify your management team before you acquire.
- Look into the property management that is being used by the property near yours!
- Stabilized assets vs value add - a shift in perspective?
- How offering Wifi to your residents can help with delinquency.
- You can't manage what you don't measure
- Don't be afraid to take the first step, it's ok to mess up sometimes.
- Sometimes you need to take the jump and hope the net will appear.
Website: https://www.mandymcallister.com/
Thursday May 20, 2021
Thursday May 20, 2021
Episode 121: Not all Third-Party Management companies are born equal
- From accountant to Investor to multifamily Syndicator
- How having a 3rd party management company can help you grow your portfolio.
- How to attract and retain the right and long-term tenants!
- Alina shares some of the challenges she faced with the 3rd party management.
- Using storage unit rental to boost your income.
- Residential vs Commercial Management Companies
- How being pets friendly can help with tenant retention!
Websites:
https://www.samofinancial.com/about-us/